Maintenance

 

 

Basic functions of Maintenance module
  • Automatic notification via e-mail
  • Automatic call detection with address recognition
  • Definition of a minimum billing period
  • Printing a summary data sheet
  • Classification of chargeable and free support issues via fax, e-mail or telephone
  • Integrated document management for attachments or notes
  • Integrated TAPI interface (standard)
  • Define of data records that can not be printed during invoicing
  • Memo text with rich text format support (RTF) or ActiveX
  • Prioritize issues for faster processing
  • Logging of changes according to German GoBD, principles for the management and electronical storage of business data and documents
  • Quickly receive free and payable expenses per customer, period and processing status
  • “One click” buttons for faster data collection
  • Quick and easy monthly billing
  • Time recording for evaluations
  • Administration of any number of measures (incl./ excl. billing)
  • Administration of any number of transactions to an entry
  • Timing of call duration
  • Combine data records of same addresses
Additional functions of Maintenance module
  • Connection to a monitoring system for automatic recording of incoming telephone calls
  • Display of tasks to be completed via a separate notification service
  • Storing a project or subproject for further processing
  • Quota consumption per account (net) per customer

 

 

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