Maintenance

Basic functions of Maintenance module

• Automatic notification via e-mail
• Automatic call detection with address recognition
• Definition of a minimum billing period
• Printing a summary data sheet
• Classification of chargeable and free support issues via fax, e-mail or telephone
• Integrated document management for attachments or notes
• Integrated TAPI interface (standard)
• Define of data records that can not be printed during invoicing
• Memo text with rich text format support (RTF) or ActiveX
• Prioritize issues for faster processing
• Logging of changes according to German GoBD, principles for the management and electronical storage of business data and documents
• Quickly receive free and payable expenses per customer, period and processing status
• “One click” buttons for faster data collection
• Quick and easy monthly billing
• Time recording for evaluations
• Administration of any number of measures (incl./ excl. billing)
• Administration of any number of transactions to an entry
• Timing of call duration
• Combine data records of same addresses

Additional functions of Maintenance module

• Connection to a monitoring system for automatic recording of incoming telephone calls
• Display of tasks to be completed via a separate notification service
• Storing a project or subproject for further processing
• Quota consumption per account (net) per customer