Basic functions of Maintenance module
- Automatic notification via e-mail
- Automatic call detection with address recognition
- Definition of a minimum billing period
- Printing a summary data sheet
- Classification of chargeable and free support issues via fax, e-mail or telephone
- Integrated document management for attachments or notes
- Integrated TAPI interface (standard)
- Define of data records that can not be printed during invoicing
- Memo text with rich text format support (RTF) or ActiveX
- Prioritize issues for faster processing
- Logging of changes according to German GoBD, principles for the management and electronical storage of business data and documents
- Quickly receive free and payable expenses per customer, period and processing status
- “One click” buttons for faster data collection
- Quick and easy monthly billing
- Time recording for evaluations
- Administration of any number of measures (incl./ excl. billing)
- Administration of any number of transactions to an entry
- Timing of call duration
- Combine data records of same addresses
Additional functions of Maintenance module
- Connection to a monitoring system for automatic recording of incoming telephone calls
- Display of tasks to be completed via a separate notification service
- Storing a project or subproject for further processing
- Quota consumption per account (net) per customer
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