Complaints (RMA)

Complaints (RMA)

 

 

Basic functions of  the Complaint Management
  • Reports for the number of customer complaints per year, case and source of error
  • Statistical evaluation of all saved RMA (return material authorization) entries
  • Printing a data sheet for each complaint
  • Enter any number of complaints in an order document
  • Entering any number of complaints for a transfer of documents
  • Integrated document management for images, customer notes or other attachments
  • Status information for RMA progresses
  • Integrated quality management (QM) for recording product testing or product exchange
Additional functions of  the Complaint Management
  • Connection to the information service Notifier for a faster weird of complaints
  • Optional integration into a production process (production planning) for more complex RMA issues

 

 

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